# Customer Portal Manual

## Customer Portal Purpose
The customer portal gives corporate customers self-service access to shipment tracking, booking requests, self-quote requests, invoices, statements, reports, support tickets, inventory visibility, and alert preferences.

## Customer User Login
Portal users login with their assigned email and password. Access is limited to their linked customer/party account.

## Available Functions
- Dashboard with shipment summary.
- Create quote request.
- Create booking request.
- Track shipments.
- View uploaded shipment documents.
- View invoices and statements.
- Submit support tickets.
- Manage alert preferences.
- View inventory where warehouse module is active.

## Customer Quote Request
1. Open Quote Request.
2. Select mode: ocean, air, road, rail, courier, or multimodal.
3. Enter origin, destination, cargo details, package, weight, CBM, and ready date.
4. Submit request.
5. Sales team reviews and sends quotation.

## Customer Booking Request
1. Open Booking Request.
2. Select customer, shipper, consignee, cargo, pickup/delivery details.
3. Upload commercial invoice, packing list, or other documents.
4. Submit for operations review.

## Tracking
Customers can track by shipment number, booking number, or shared tracking link. Tracking shows milestones, latest status, ETA/ETD, and map/location where configured.
